Shipping

Yes, we do! We offer FREE ground shipping on orders over CAD $600 before-tax in Atlantic Canada (includes Nova Scotia, Prince Edward Island, New Brunswick and Newfoundland and Labrador). Please keep in mind that free shipping minimum orders DO NOT include growing gears and liquid products (such as Orange Chronic, Bong water, alcohol and butane etc.).

Please contact us for more details if you are in any other regions across Canada.

The shipping rates will be based on the weight of your order, shipping method and delivery location. The shipping quote will be available after your order has been processed and weighed. We always compare shipping quotes from different couriers and find out the most desired one for you.

We aim to ship orders within 48 hours (except weekends and holidays, etc.) after we receive your order. Estimated delivery time is based on the date of shipping, and is provided by the courier. Estimated delivery time may be affected by national holidays, weather, delivery locations, etc..

Product

We’d love to help you to get the products you want! Please contact us with the details of the product(s). Our team will try our best to make it available. 

If you realize any missing, damaged or wrong products when you receive the order, please notify us within five business days by providing photos of the damaged or wrong products. Your satisfaction is our top priority, we will do our best to work things out with you.

Only manufacturer defects or items damaged during transportation will be authorized for exchanges or returns. Please kindly be advised that we cannot take sales back due to frequent updates of our products unless the fault of Big Dog Distribution.

PAYMENT

We accept cash, credit card, email-transfer, direct deposit, and cheque. 

An authorization form is requested to fill out if you would like to pay by credit cards.

Other

You can contact us through our contact page! We will be happy to assist you.

Customer support

1-902-487-3644

Send a message

info@bigdogdistribution.ca